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Cel-Fi Satisfaction Money Back Guarantee

  • This guarantee is provided to you by Powertec Telecommunications Pty Ltd of 16/511 Olsen Avenue, Southport, Qld, Phone: 07 5577 0500, Email: [email protected]
  • This guarantee is in addition to any statutory and manufacturers warranties that may apply.
  • The satisfaction money back guarantee applies to the Cel-Fi repeater for Optus or Telstra or Vodafone
  • The following conditions apply to the guarantee:
  1. This guarantee is offered on a satisfaction basis, that if the customer is not satisfied with the product, it can be returned within 30 days of the purchase date.
  2. The money back guarantee also applies to the external antenna, if purchased with the Cel-Fi in a bundled pack.
  3. Powertec Telecommunications Pty Ltd will refund the purchase price minus any shipping charges incurred to ship the purchaser the product.
  4. The purchaser is responsible for the shipping charges back to Powertec Telecommunications.
  5. If the product is received back damaged in any way or without original packaging, it is up to the discretion of Powertec Telecommunications if the money back guarantee applies.
  6. The product must be received by Powertec Telecommunications before the refund takes place.
  7. The refund will take place within 7 days of receiving the product.
  8. The refund will be applied to the same credit card or bank account that was used to purchase the goods. If the purchaser used cash to purchase the product, a bank transfer into the customer’s bank will be made..
  9. In order to obtain a refund, the purchaser must contact Powertec Telecommunications via online Support function found HERE and advise of the problems with the unit. Powertec Technical support will endeavour to correct your problems and/or provide you with the documentation to return your product. Products returned without the correct documentation will not be refunded.
  10. The benefits provided to the consumer by the money back guarantee are in addition to other rights and remedies available to the consumer under the law.
  11. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.








30 Day Money Back Guarantee*
If you are not 100% happy with the performance of this product it can be returned within 30 days after purchasing for a full refund minus any shipping charges.



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  Australian Distributor

Powertec Telecommunications Pty Ltd
16/511 Olsen Ave
Southport Qld 4215


 Contact Us

 +61 7 5577 0500

 [email protected]

 The Company

Powertec is a telecommunications distributor, specialising in mobile routers, gateways and repeater systems.


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